Insights

Featured here is news, insights and reports on the trends shaping brand growth, digital transformation and retail strategy.

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The Future of DTC Marketing

Pulling from our database of over 2,000 global DTC brands and interviews with senior marketing decision makers from brands of all sizes, we outline the key factors that need to be part of a successful DTC playbook.

Report
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All

10. GOING GLOBAL TO GROW SALES - 10 DTC CONSIDERATIONS

Research conducted in 2020 found that the majority of sales for DTC brands came from a home city

Thinking
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All

9. MORE POWER TO PLATFORMS - 10 DTC CONSIDERATIONS

The unintended consequence of restricting 3rd party data is that the Web may become a much harder place for brands to cultivate new customers from. 

Thinking
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8. NEW MEDIA RISING - 10 DTC CONSIDERATIONS

A large percent of DTC brands rely too much on a narrow selection of media channels.

Thinking
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7. CONSOLIDATION UPSWING - 10 DTC CONSIDERATIONS

For Direct to Consumer brands trying to improve repeat purchase and customer LTV, there is strong motivation to add new products

Thinking
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6. INCUMBENTS STRIKE BACK - 10 DTC CONSIDERATIONS

Larger, traditional brands have addressed the challenges faced by up-start DTC brands in the following ways;

Thinking
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5. DIGITAL TO OMNI-CHANNEL - 10 DTC CONSIDERATIONS

DTC brands have moved beyond being online-only, to becoming more fully omni-channel.

Thinking
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4. VIDEO TO BREAKTHRU - 10 DTC CONSIDERATIONS

Video has always held a key place in the growth marketer’s playbook.

Thinking
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3. DATA DISRUPTIONS - 10 DTC CONSIDERATIONS

By the end of 2022, Chrome will join other popular browsers, in withdrawing support for “third party” cookies.

Thinking
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2. RISING ACQUISITION COSTS - 10 DTC CONSIDERATIONS

Over the past 10 years there has been a steady rise in ad costs for all major channels.

Thinking
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All

1. VALUATION RESETS - 10 DTC CONSIDERATIONS

There was a period of time over the past decade where investors decided that it was rational to apply tech start-up metrics to DTC brands. 

Thinking
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Fashion & Apparel

PATAGONIA - Puts its money where its mouth is

Patagonia has a consistent track record of true brand bravery.

Brand Bravery
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Fashion & Apparel

LULULEMON - Improving Lifetime Value

Lululemon has announced two programs aimed at improving repeat purchase (loyalty and LTV) within one month of each other

Advocacy & Trust Focused
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All

Poshmark for Next Economic Recession

As a leader in secondhand retail, Poshmark may see an uptick if an economic recession hits consumers in 2022-23.

Tools
New Media Mindset
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Nextdoor Could Help Brands to Spark

Nextdoor could help brands to spark growth into new, local, communities.

Tools
New Media Mindset
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WhasApp Emerging as Clear Leader in Conversational Marketing

WHATSAPP EMERGING AS CLEAR LEADER IN CONVERSATIONAL MARKETING GLOBALLY.

Tools
New Media Mindset
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Unlocking Consideration with Discord

BRANDS SHOULD LOOK TO TAKE A ‘PRIVATE TRAFFIC’ APPROACH TO DISCORD, UNLOCKING CONSIDERATION WITH CRITICAL USER COHORTS.

Tools
New Media Mindset
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Telegram A Messenger For Marketers

TELEGRAM IS SIMILAR TO MARKETING ON WHATSAPP, WECHAT. WITH NO DISPLAY ADS ITS A CONVERSATIONAL EFFORT FOR BRANDS.‍

Tools
New Media Mindset
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Public Relations Effective Way to Build Trust and Credibility

TRADITIONAL PR, ESPECIALLY FOR EARLIER STAGE BRANDS CAN YEILD CRITICAL LEAPS IN CREDIBILITY, TRUST AND QUALIFIED ATTENTION.

Tools
New Media Mindset
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TikTok Creator Marketplace To Crowdsource Content

“BRANDED MISSION” CURRENTLY IN TESTING (FULL RELEASE END OF 2022) ENABLES BRANDS TO CROWDSOURCE AN ARRAY OF CONTENT FROM CREATORS ON TIKTOK.

Tools
New Media Mindset
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All

CHINA BRANDS GOING GLOBAL

This 106 page report ranks “China’s Top 100 Global Brands,” as measured by the impact they are making through global market.

Report
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ASIA ECOMMERCE COUNTRY SNAPSHOTS

Asia e-commerce country snapshots

Report
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Fashion & Apparel

BOOHOO - NFT = New Female Talent

BOOHOO launched an NFT education and community building platform @boohooverse on Twitter

Advocacy & Trust Focused
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Fashion & Apparel

ASICS - Back to Asics

The use of Chatbots, as brands endeavor to offer customers more personal, careful solutions - at scale. 

1-2-1 at Scale (CRM)
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Fashion & Apparel

MEJURI - Limited drops intensify customer loyalty

Affordable jewelry brand Mejuri has done an incredible job of building a loyal following

Advocacy & Trust Focused
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Fashion & Apparel

MONKI - Audiences co-author a storytelling brand

H&M who owns Monki describes it as a ‘storytelling’ brand.

Social Media Engagement
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Food & Beverage

MISFITS - Your best customers deserve sweet deals

Misfits has made extensive use of SMS & Chat based social media to cultivate trust with its customers.

Advocacy & Trust Focused
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Fashion & Apparel

CUUP - Virtual vacay vision

Virtualization of brand (and product) experiences advanced significantly during the pandemic

Virtualizing Experiences
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Fashion & Apparel

HAPPY SOCKS - Kicks off customer conversations

Happy Socks setup a guided selling “gift bot”

1-2-1 at Scale (CRM)
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Food & Beverage

Haven’s Kitchen - QR codes a critical link for online, offline

QR codes are finally getting their due to bridge online and offline.

Omni-Channel
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Health & Wellness

QUIP- Billboards bite into the big apple

QUIP has been among the most active DTC brands when it comes to diversifying ad mix away from digital

Pervasiveness/Penetration
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Food & Beverage

REESE'S - Growth brands don't get spooked by new media

The Nextdoor “Treat Map” is an interactive tool for neighborhoods across the US to rally local communities around Halloween.

New Media Mindset
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Fashion & Apparel

FIGS - Rescued a category that was on life support

FIGS has created a new category (and culture) for fashionable, more-functional medical apparel. 

Own Category/Culture
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Beauty & Cosmetics

Starface - A star is born every minute

Where most acne patches are purely functional, Starface stands out from the crowd with a fun, fresh approach.

Distinctiveness
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All

DTC BRANDS - Response to Covid

How Direct-to-Consumer (DTC) Brands responded to COVID

Report
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Fashion & Apparel

STITCH FIX - Adapting to Changing Attitudes

Allowing for non-clients to shop directly from their site, as part of their new growth strategy.

Virtualizing Experiences
Omni-Channel
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Beauty & Cosmetics

BOBBI BROWN - Focus on High Touch Virtual Offerings

Bobbie Brown recently started a small-scale program called “Artistry Like Never Before” with virtual consultations.

New Media Mindset
Advocacy & Trust Focused
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Home & Kitchen

IKEA - New Virtual Shopping Partnerships

Announced the opening of the IKEA virtual store on the Alibaba e-commerce platform Tmall in the midst of the pandemic.

New Media Mindset
Pervasiveness/Penetration
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Health & Wellness

Lauf Cycling - The Acceleration to a More Direct Strategy

Lauf Cycling is a small company that produces Icelandic bikes and suspension forks.

Brand Bravery
New Media Mindset
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Fashion & Apparel

Exotic Athletica - Shifting Retail Staff to Online Marketing

Exotic Athletic has enlisted its store staff for doing live videos on social media to drive online sales.

Social Media Engagement
Virtualizing Experiences
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Electronics

Casetify - Trust from Consumers and Communities

Tech accessories brand “CASETiFY” has made it easier than ever to stay safe as well as help others in need.

Advocacy & Trust Focused
Social Media Engagement
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Fashion & Apparel

Anta - Retail Staff Support Sales as Digital Agents

Launched a “full-staff retail” project with its 30,000 employees working together to support the shift to online sales

Virtualizing Experiences
1-2-1 at Scale (CRM)
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Beauty & Cosmetics

Estee Lauder - Connecting with Consumers as Key

Estee Lauder has partnered with a creative agency to become the first major beauty brand to launch a skincare experience.

Virtualizing Experiences
Social Media Engagement
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Beauty & Cosmetics

Peace Out - Tiktok Driving Exponential DTC Sales

TikTok has become a key source of beauty information for Gen Z.

New Media Mindset
Social Media Engagement
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Food & Beverage

Walmart x Shopify - Incumbents Adopting DTC Strategies

Walmart has announced recently that they are partnering with Shopify, a fast-growing Amazon competitor, to further expand its online business.

Virtualizing Experiences
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Fashion & Apparel

Vessi - Gowth From New Social Channels

Canadian sneaker brand, Vessi, known for their 100% waterproof sneakers, has been using unique TikTok duet giveaways, to generate UGC, followers, as well as revenue.

New Media Mindset
Own Category/Culture
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Home & Kitchen

Burrow - Digital Customer Support is Key

Burrow, a direct-to-consumer online furniture brand known for its customizable designs, closed its showroom in March, due to Covid.

Virtualizing Experiences
New Media Mindset
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Fashion & Apparel

Allbirds - Finding Growth Through Digital Channels

While traditional brands have cut costs during COVID, Allbirds, a DTC shoe brand, pushed forward with expanding into China.

Brand Bravery
Own Category/Culture
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Fashion & Apparel

Rapha & Outdoor Voices - Local Community Engagement

As states have started to reopen in the US, Rapha, announced their collaboration to launch a new collection. 

Own Category/Culture
New Media Mindset
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Beauty & Cosmetics

Glossier - Quick Response to Changing Needs

Globally incubate standards compliant channels before scalable benefits

Brand Bravery
Distinctiveness
Own Category/Culture
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Fashion & Apparel

M.M.Lafleur - Adapting to The Online Marketplace

Women’s workwear brand MM.Lafleur has recently launched their virtual styling program.

Brand Bravery
Distinctiveness
Own Category/Culture
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Fashion & Apparel

Nike - Continual Digital Investments

Nike has announced that they are shifting resources and reinvesting into online retail channels. 

Omni-Channel
New Media Mindset
1-2-1 at Scale (CRM)
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Beauty & Cosmetics

Supergoop - Growth Through New Digital Engagement

The brand had been pushing ahead with its plan of expanding into the China market.

New Media Mindset
Social Media Engagement
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Electronics

LuLulemon - Building a Digital Ecosystem

Lululemon, the leading brand for athleisure, announced their plans to acquire home exercise startup MIRROR for $500 million.

Brand Bravery
Distinctiveness
Own Category/Culture
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Home & Kitchen

Made In - Emphasis on User Experience

Made In is a premium cookware brand that uses its supply chain as well as enhanced digital user experiences to differentiate itself against competitors.

Brand Bravery
Distinctiveness
Own Category/Culture
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